VOL. NO: 48      DATE:
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Getting the Best from your staff

Many businesses purport that their greatest asset is their staff. On the other side many claim that their greatest headache is their staff. Whatever camp you belong to, be rest assured that people are vital to every business no matter what the technocrats may like us to believe. It is true that we live in the age of technological advancement and evolution with many businesses queuing to take advantage of the next automated system that comes into the market with a promised tag to streamline business processes, improve quality of services and products, deliver added value to customers and, to top it all, increase profitability for investors. Your staff are invaluable assets to your business but sadly there are very few managers that are adequately skilled to deal with staffing issues efficiently and effectively. Some even believe that staff are assets that must be controlled, until they are threatened with a resignation or strike action. 

This article seeks to provide information on strategies successful managers use to get the best out of their staff. It is hoped that readers will benefit from this article and ensure their businesses improve their approach to managing staff in the future. 

To start of with, you need to know that people are different in many respect and successful managers generally strive to know their people well enough to ensure they receive the necessary support to effectively undertake their jobs within the standards set by the business. Some of the differences in people include their learning styles, which can sometimes miss the radar of managers. You will be surprised to know that people take in information differently, with some learning through reading books, others through observations and reflection and others through practical hands on approach. Equally, some people are thinkers and learn best using their auditory senses, others are more visionary and learn better through images whereas others are kinaesthetic and learn best through their emotions. In the light of all of these differences, successful managers generally provide support using mediums that are most appropriate to the learning style of their staff, as opposed to using as “One-Size-Fit-All” Approach. 

Successful managers are acutely aware that it is not sufficient for their staff to know the overall objectives of the team, as well as the roles and responsibilities of individuals in the team. They take steps to communicate clearly to their staff and make time to deal with matters affecting their wellbeing. Whilst doing all of this, they simultaneously ensure that the overall objectives and goals of the business are kept well in focus. Getting the best from staff is a balancing act between the managing the needs of the business and the needs of staff. Both needs should be given careful attention to avoid management paralysis, staff apathy and demotivation. This brings me to yet another point. 

People are special types of resources in a business; they provide services to the business and must be treated with respect and value. Managers who consistently get the best out of their staff do not demean their staff and certainly avoid situations that will lead to humiliating staff. Remember this simple formula: 

“Getting the best from your staff = motivating staff + providing them with skills and knowledge required to do the job effectively”. 

To motivate staff and train them effectively, a manager must know their staff well enough to ensure their proposal for performance improvement and motivation strategy is appropriate. 

Over the next few weeks, we will be giving free consultation advice to businesses that need help in financial and human resource management. 

If you would like to take advantage of this do send me an email. For advice and support on this subject, contact sheila@businessservicessupport.com

Sheila Elliott is the managing director of Business Services Support Limited.


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